It's our promise at MP2U to offer you exactly what you intend to buy. We take pride in inspecting and cleaning all our USED OEM parts so we can accurately depict the condition of each part in as many photographs as necessary. We never try to deceive the buyer and in offering a 100% guarantee, it is our mission to never have returned items. They are time consuming and an inconvenience for both parties as well as financially costly to us. In this promise we have a 100% money back guarantee. If you have a problem or concern with your order please direct all questions or comments to us through our feedback page and we will respond as quick as possible to alleviate any issues.